Have you ever apologized and felt like the other person simply was not accepting your apology? Perhaps you’re speaking the wrong apology language. Perhaps you are saying, “I’m sorry.” “I was wrong.” And what they want to hear is “What can I do to make things right?” Making Restitution is one of the five languages of apology and for some people, it is their primary language. In their mind, if you don’t offer to “make things right,” you have not apologized. In the New Testament, Zacchaeus, the tax collector seemed to understand this. When he encountered Jesus, he said: “Those from whom I have stolen, I’ll repay four times what I took.” That is restitution! It is seeking to make amends for the wrong we have done. It is strong evidence of our sincerity.
This language uses words to affirm other people.