New York Times best-selling author Gary Chapman teams with counselor Jennifer Thomas in an eye-opening study of one of the most important yet least understood pillars of human relationships: the apology. Those of us who aren’t perfect need to know the anatomy of a complete and genuine apology if we want to sustain healthy, whole relationships—or restore broken ones. The authors analyze the five basic languages of apology: expressing regret, accepting responsibility, making restitution, genuinely repenting, and requesting forgiveness. If you receive an apology that omits your apology language, chances are you won’t fully accept it or even recognize it as an apology. Learn the techniques to effectively recognize and deliver apologies and watch your relationships thrive as a result.
*This book has been revised, updated, and retitled: When Sorry Isn’t Enough
Dr. Jennifer M. Thomas helps people know what to say when communication proves challenging. She is a bestselling author, speaker, and psychologist with a doctorate in clinical psychology from the University of Maryland and a BA in psychology and religion from the University of Virginia. Jennifer and her husband live in North Carolina and have three cute, noisy children. If you would like to learn more about Jennifer, visit her website where you can subscribe to her free monthly e-newsletter.
Gary Chapman, PhD, is the author of the bestselling The 5 Love Languages® series, which has sold more than 9 million worldwide and has been translated into 49 languages. Dr. Chapman travels the world presenting seminars on marriage, family, and relationships, and his radio programs air on more than 400 stations. He lives in North Carolina with his wife, Karolyn.