When we hurt someone, we know immediately that we have placed an emotional barrier between us and that person. The relationship is now fractured. Time alone will not heal the hurt. It’s time to apologize. But how do we apologize? What do we say or do? Some people simply say, “I’m Sorry.” But for most people, that’s not enough. Many are waiting to hear you offer to make restitution. “What can I do to make this up to you?” is an excellent question. Their answer will help you know how to put teeth into your apology. If you seek to make restitution, they will see your sincerity and likely forgive you. And isn’t that what you want? You want to see the relationship restored. Making restitution is an important language of apology.
February 25, 2014