Speaking to be Understood

What do you say or do when you apologize to someone? For some, it’s “I’m sorry.” To them, that is an apology. To others, “I’m sorry,” is just getting started. They want to hear, “I was wrong. I should not have done that. What can I do to make it up to you? I want to find a way that I will not repeat this behavior next week. I do hope that you can find it in your heart to forgive me.”

After two years of research, Dr. Jennifer Thomas and I discovered that there are five ways that people typically apologize. We called them the five languages of apology. Most people only speak one or two of the languages – the ones we were taught as children. In order to apologize effectively, we must learn to speak our apology in a way that the other person will understand.


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